FAQs
How long will it take to receive my order?
We strive to process all orders within 1-2 business days. Once it has shipped, the average delivery time is 4-10 business days.
For orders that involve personalization (letters, symbols, etc...), dispatch takes a bit longer as these items are made to order.
I'm worried about the quality. How does the money-back guarantee work?
We’re so confident in the quality of our pieces that we offer a money-back guarantee on all of our products!
If your piece ever breaks, wears down, or if you’re unhappy for any reason within 30 days of purchase, we’ll replace it at no cost to you.
We use the finest materials, such as 18k gold and stainless steel, to ensure our products—and the memories they carry—last a lifetime.
My order has arrived wrong, what should I do?
We're sorry that happened. Mistakes can occasionally occur. But don’t worry—just reach out to us here, and we’ll send you the correct piece free of charge.
Who is it designed for?
It's designed for anyone looking to look put together without having to put in the effort.
Can I track my order?
Yes, all orders are shipped with a fully trackable method. You can enter your order information here to track your shipment.
What materials do you use?
Our pieces are plated with real 14k or 18k gold for gold, or high-quality 316L stainless steel, plated with real 14k or 18k gold for rose gold. They will never fade or lose their color, even when exposed to sweat, heat, the shower, sea, or pool, ensuring your memories last forever.
What is your return policy?
We have a 30-day money-back guarantee for all our items, which means you have 30 days after receiving your item to request a return. We will issue a full refund— no worries! Please get in touch with us to send an item back, and we will assist you from there.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- We don't cover the return cost unless items arrive damaged - but you will receive a full refund of the amount paid to us to your original payment method.
Check out this page for any exceptions.
Is it waterproof?
Yes! It's designed to never fade or lose their color—even when exposed to sweat, heat, the shower, sea, or pool.
We use the highest quality 316L stainless steel, plated with real 18k gold for our gold bracelets and necklaces, to ensure your memories last forever.
If you experience any defects in quality, we’ll happily replace your piece free of charge!
Is it giftable?
Yes, it is! In fact, this product is perfect for gifting! One for you, and one for your partner.
Do you have a warranty?
Yes! We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—as long as it is 30 days after receiving your order. You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.
What payment methods do you accept?
We accept most of the commonly used payment methods. If you're unsure if your desired payment method is accept, contact
When does the site-wide offer end?
It’s ending soon, so be sure to take advantage of it while you can!
